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Merchant Member
2023-03-15
1/5
Buyer beware with LuxeDecor
"I had a nightmare experience trying to return a couple of light fixtures. The return policy is not clear and was never interpreted in a customer-friendly way. The overall return shipping charges were outrageous. I strongly recommend you give your business to a different company."
kweitzner from LuxeDecor has responded
Posted Mar-20-2023At Luxe Decor, we have a standard shipping fee policy for all returns, which helps us to cover the costs associated with processing and returning the item. This fee is outlined in our return policy and is clearly stated at the time of purchase.
I understand that paying restocking and shipping fees can be frustrating, but it is a necessary part of our return process. These fees help us to cover the costs of processing the return and ensuring that the item is returned to us in a condition that allows us to resell it. We appreciate your business.