- STORE REVIEWS
- PRODUCT REVIEWS
2005-12-08
1/5
"I recently ordered from this company the same day I processed a bunch of other orders... Payday. I got all the other orders already (one came from the other side of the country). I got an immediate automated response from them and they authed my card as soon as I put the order through. Two days later my card was charged. I sent them a couple emails and made a few calls to their customer service. I have yet to get a response, its 9 days later. I have called at least twice a day at various times, I got busy for most of them, but failed to get someone from customer service. I feel that if your going to have an E-Store you should also respond with in a week to emails, and communicate to your customers. I checked this site before ordering and saw the three good ratings. With my current Exp. I figured it needed to be shared. Still Waiting...."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Speed of web site
Web site being easy to use
Web site reliability
