- STORE REVIEWS
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2020-08-27
1/5
Read all of the terrible reviews everyone!
"Same story as many of the others, shipped a very expensive damaged appliance, sent them pics, they offered $20-$40 to keep it..when you still dont want it..you enter the 7th circle of hell with repeated calls, emails, etc. Bottom line, they sell damaged/defective goods for the price of new & when you get it damaged & want your money back..you might as well save yourself the time & frustration & consider your money gone. Chalk it up to a lesson learned. There are many many complaints (135) on the Better Business Bureaus website all confirming the pattern with their sales to customers. They go under several names VM Express, VM Innovations & Spreetail, LLC. They shouldnt be allowed to sell anywhere inless they advertize honestly. We sell damaged & defective goods & we expect you to keep them. Buyer Beware."
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VMInnovations-Customer-Service from VMInnovations has responded
Posted Aug-31-2020I am so sorry if any of the items you purchased arrived damaged. We do purchase all items directly from the manufacturer and they should arrive in a new condition unless marked differently on the listing. Our team does typically offer partial refunds for any damage assuming the item is still fully functional, so you are able to begin using it as quickly as possible. If you would like to return the item we are always more than happy to set that process up for you within the designated return window noted on the listing. If you need any assistance with your order specifically, please reach out to our team so we can ensure this is handled for you. Have a great rest of your day.