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2015-11-24
1/5
"If only Yelp allowed negative ratings - I think they should make an exception for this gem (read: sarcasm) of a company, and it boils down to dishonest business practices and a total disregard for good customer service.
I ordered two items over the summer, and I wanted to return them. This was my first time doing business with Campsaver, and it seemed like a good choice, seeing as though they have the "100 percent Customer Satisfaction Guarantee" plastered all over their website (note: they recently removed this verbiage from all webpages after I called them out for it...hmmmm... makes me think I was actually onto something...).
I politely spoke with a customer service rep who politely informed me of their 60-day return policy. I had failed to read the fine print, because I had assumed, wrongly, that the customer service guarantee meant that they would take the items back at any time if I wasn't happy. Boy was I wrong. Okay, fine, my mistake. I politely asked for an exception and was informed that they could not give a refund because technically they were not able to - something about how their credit card company shuts down after 60 days. This seemed rather odd - I had never heard of this before. But it's a convenient way to shut a customer down who makes such a request. "Hey, nuthin' I can do about it...it's our system?" I was immediately suspicious.
So, I was resigned with the fact that I had to settle for a store credit. But upon boxing up the two items, I noticed that they had sent me the wrong size of one of the items. No wonder it didn't fit...I hadn't bothered to check the size until I was packing it up. So, I immediately contacted the crack customer service team, who were now in a bit of a pickle - "now we have to refund a customer's money, but it's past the 60 days...what do we do?" I'm sure they asked themselves. Why, PayPal of course!! So with this situation, I showed that CampSaver can indeed issue a refund at any time if they choose, and that they essentially lied to me about not being able to issue a refund. I asked them if they make it a habit to lie to their customers. And, since they are processing a refund for one item, they may as well do it for both items as a token of good customer service, consistent with the 100 percent customer service guarantee pledge plastered all over their website. You would think this modest request, considering they had inconvenienced me by sending the wrong size, is the least they could do to win over a skeptical customer... Well, no such luck. They have obviously shown that their pledge is completely false, which is why that had the (belated) good sense to take it down from their website I suppose. By the way, I asked them if they mean what they write on their website, and never received a direct answer on that, either.
Oh, and I forgot - they couldn't take me at my word that they sent the wrong size. They made me take a picture of the item to prove that I wasn't lying to them! I guess a company that makes a habit of lying is rightly suspicious of other people lying to them. Makes sense.
People, this company is dishonest. This company cares about holding onto your cash at whatever cost. They could care less if you shop with them again. Spend your hard-earned cash elsewhere. They don't deserve any business. Give other companies who understand what good customer service is all about your business. Teach them a lesson. I for one will never shop at this place again. Oh yeah, I have to - I have a store credit with these lying dingbats...darn!"
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