- STORE REVIEWS
- PRODUCT REVIEWS
2015-02-05
1/5
"I ordered twice from Radio Shack last month. The first order consisted of 2 items, one item (mp3 player) under $25 and a filler item ~$1 to get the free shipping. I used the $10 off $20 coupon to get a good deal. Both items were in stock online at the time of the order. They shipped out the filler item immediately, but the actual item I wanted was never shipped out. I waited for a 3 days and contacted RS about the order. I was given the runaround game of "it will ship tomorrow" and "coming from a nearby store" changing to "coming from the warehouse" for a week. I made a final call to the CS and was told by a very rude man (Benjamin) that I have "not waited long enough. RS has one week to get the order processed and shipped out. You chose the cheap shipping option." I was slightly offended, and shortly after that I received the cancellation email stating that "the item is no longer in stock." Really? It took your company a WHOLE WEEK to check on inventory in year 2015? But I said, maybe things like this happen. I let it go but I was naive.
I ordered another mp3 player (~$30) thinking this time it should be okay. I placed my second order on 1/27. Again using the $10 off $20 coupon that I had received. The item is in stock online (and it still is). After one week of going back and forth with the CS, I was again given the runaround story of "it will ship tomorrow from the store", "it will come from the warehouse", and the final "those CS who told you these information should not have these information as it doesn't show on my screen where your order is coming from". So that was my cue to cancel the order and move on, stay away from Radio Shack. I made a request to cancel the order and received a cancellation request ID#. Now 3 days after the request to cancel the order, nothing has happened! RS will not send my order and they will not cancel my order. They are simply holding on to my money and delaying. I have never been so frustrated over online shopping. I ordered the same item from Amazon yesterday, received confirmation and it will be here tomorrow. They even had the cancel order button available on the order summary page until the item shipped! RS learn from Amazon because you just lost another customer for life. To all future shoppers, NEVER SHOP AT RADIOSHACK. DO NOT WASTE YOUR TIME. Their reseller rating of 0.01 (at the time of this review) is not a joke. It is real. They are going BANKRUPT. Read about it.
If you have a problem, do not even bother because these Radio Shmacks wont help you."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
