- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2017-08-07
1/5
Untrained New Roosevelt Field Store Salespeople
"My husband and I wasted our entire afternoon at the new store in Roosevelt Field because salesperson did not know shipping policies, product information or how to place an order.
The very first question we asked was could we place an order and pick up at the store to save on shipping.
One and half hrs later, after fumbling with the computer trying to log in, entering the order, accidentally deleting the order, reentering the order, asking a co worker to assist her to no avail and finally tracking down the manager, we were told that part of the order must be shipped to our home and not to the store because it was over sized. The same rug in 2 x 3 and 3 x 5 also had to be shipped so obviously the size explanation didn't make sense.
I complained online to customer service and got a ridiculous non caring response. Same day we stopped at Pottery Barn- sales person was helpful- knew the products, knew their policies & explained why there was an advantage for me to shop there VS ordering online. I will never shop at Ballard again."
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