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2015-04-07
1/5
"Bought an HP ENVY Phoenix 810st with i7 6-core; I couldn't believe the time it took just to order the thing (direct sales). I couldn't find out stuff that is important to me, such as the watts of the power supply.
The computer came with a bad wifi board, and failed within days to boot up. I literally spent more than 80 hours with (or waiting for) tech support, which proved to be friendly yet incompetent.
When I called HP to say I wanted to return the computer, they were less than helpful. Further, they would not refund my state's sales tax!!! What a scam. Also, their "Customer Care Pack" which promises on-site fixes is simply fraudulent: they DO NOT make on-site fixes; in my case, they sent me a box without a return shipping label.
Horrible company, horrible product, horrible customer service."
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2015-04-07
5/5
"Simply outstanding. I recently had a horrible experience with HP, and went to JNCS (which I knew of when I was a prof at the U of Rochester) to build a computer for me geared to mathematical needs.
Jerry, the owner, got an overall sense of what I was seeking; there was no "over sell". I told him the cpu, amount of RAM, and the particular drive I wanted, and within a short time we worked out the appropriate case (stunning), power supply, etc.
It was a truly great deal. The computer absolutely screams for my applications (many of which really exploit all available cores at my discretion). E.g., if you use Julia or Python with certain packages, it absolutely rocks.
Out of curiosity, I popped open the case to check out the wiring. (I'm a Stanford PhD nerd). It is simply fantastic.
I highly recommend them, and am spreading the word to others who do heavy computations."
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