- STORE REVIEWS
- PRODUCT REVIEWS
2005-04-17
5/5
"I'm sorry I did not find this rating service before buying from Monarch Computer. I ordered a system on 3-28-05, was charged that day. Did not get the system until 4-14-05. It worked for approximately 5 hours. When I tried to start it up on 4-16-05, it would not boot and has not booted again since then.
There is no technical support on weekends and even though they say their forums are monitored after business hours, they do not respond to postings.
Now, after reading several Monarch forum postings and reviews on resellerratings.com, I know I made a big mistake buying a computer from Monarch. I am dreading the nightmare of having to return this system and get my money back. My next phone call is to my credit card company to dispute the charge.
Do yourself a favor and find another place to purchase a computer.
UPDATE 4-30-2005
Shortly after writing this review (but before it was published) I was contacting by Monarch Computer. I was called at home on a weekend as a result of postings on their own forum. I was put in touch with 24 hour tech support (a service I did not purchase). After several hours of discussion and troubleshooting it was decided that the problem was not a component that could easily be replaced.
Tech support and others (Benjamin, Sterling, Chuck) arranged for the system to be picked up, overnighted back. It was determined the MB was faulty. It was replaced, tested again and returned to me overnight.
My experience is upgraded to very satisfied. The folks at Monarch put out an extra effort to resolve the issue. Issue resolved and system working just fine."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
