- STORE REVIEWS
- PRODUCT REVIEWS
2005-12-08
1/5
"We had signed up with Columbia House, I was in the process of ordering presents for my husband for Christmas. I ordered 2 movies which went through my bank with NO problems. This purchased completed our obligation to them and left us $17 fun bucks to use. I oredered a 3 movie for him or at least thought I had ordered this 3rd item. I attempted to log in today and was unable to, so I called them and they claim that the account has been CANCELLED due to to many declines on our credit card. BEWARE!!!!!!! ONCE YOUR ACCOUNT IS COMPLETED THEY CANCEL YOU."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
