- STORE REVIEWS
- PRODUCT REVIEWS
2016-10-26
1/5
Do I really have to give this a "STAR"
"I bought a Lenovo y70 touch on 05/24/16. I didn't even have it 3 months before it started having problems. I had a hard time finding someone who was authorized to repair it. I finally did and I took in my laptop. They told me that they needed to order a part and I should have my laptop back in a week to 10 days. After months of them keeping my laptop, they called me and told me that they were just going to have to give me a new laptop. OK. A repairman has been out 3 times and it is still not working right. I have had enough. I called and told them I just want my money back. Crystal sent me an email back asking for my receipt which I sent to her the same day. Then I never heard anything from her. I sent numerous emails asking what is going on, with no response. Finally I called and they put in another case for me. They said the first one had been closed. REALLY!! SO, GUESS WHO I GET TO MANAGE THIS CASE AGAIN. CRYSTAL! Again she sends me an email asking me to send my receipt which I do immediately. Guess what, I have still not heard from her, and again I have sent numerous emails asking her what's going on. I guess I will have to call again. GREAT CUSTOMER SERVICE."
