- STORE REVIEWS
- PRODUCT REVIEWS
2005-12-13
1/5
"I returned a purchase made from this company and was treated very poorly. The item came with free shipping and I paid for the return postage. The company deducted the original shipping charge from the credit and charged a 20% restocking fee even after the return was discussed with the customer service rep who assured me there would be no restocking fee. The customer service rep was slow to reply and the credit required numerous phone calls. Not what I would call an experience to instill confidence in a seller."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
