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2018-01-25
1/5
Bad Table / no response
"My wife ordered a corner banquette (with cushions) and a Tatum Trestle table from these guys. Everything came a different times with different packaging. Inside delivery and set up? yes, but only for the Banquette, but not the table. First table arrives, I unpack it. It's gouged heavily along both sets of legs where it was rubbing against a rail on the bottom of the table. Called customer service, do the whole thing again. We've been through FOUR (4!!!) tables, all with the same problem. They promised to open and check.. still every table leg is gouged. Wrote an email to the PRESIDENT OF BALLARD using the address they provide on their website, with pictures explaining what was wrong and showing the damage. They must be sitting in the office laughing at my stupidity for sending an email, trying to get the table that my wife wanted. So now i have a useless Banquette and they want me to keep (and pay for) the gouged table."
