"I ordered online an inexpensive Canon lens. It was listed as an imported model. That evening I received a voicemail message on my mobile phone. the next day I called back to verify address and credit card. They also confirmed that the lens was compatible with my camera. Not unexpectedly, they tried to get me to upgrade to a "steel mount" instead of the "plastic mount" on the lens I ordered. I indicated that I had no problem with the inexpensive plastic mount and did not want to change the order. I received a call back that the order was being prepared for shipment and that "the manager approved giving me a no cost upgrade to the steel mount lens." I thanked them and received the lens the very next day (I live in the NY area). What was delivered was exactly what I had ordered (plastic mount), so I have no complaints."
"Prices are excellent for Sony A/V receivers. Service and speed of delivery also turned out to be excellent. I purchased a Sony STR-DG720 online on a Friday evening, but decided the next day to upgrade to a model DG820. I emailed their service dept. on Saturday and called on Monday morning. The upgrade was handled rapidly and the unit shipped out the same day. This was a very good online experience, right up there with the best I have had."