- STORE REVIEWS
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Updated on: 2021-12-04
1/5
Order process terrible
"Last Wednesday, 12/1/21, early evening, I called Harry & David customer service - order department. Earlier in the day I had tried to place an order on line using a promotion code they had sent me. The order software would not accept the promotion code. I was connected with a very nice young lady from their Jamaica based call center. I could tell she was very new and was being monitored and assisted by a trainer. Very frustrating hour and fifteen minutes - she had to correct every entry (name, address, phone, email, etc) she made, sometimes multiple times. She put me on hold after every entry and correction. I told her after 30 minutes that I had a dinner across town to get to - she assured me we would have the order finished before that. As I pulled up to the restaurant at the hour and fifteen minute mark the order was still not complete - I told her, and her trainer, that I was cancelling the order as they had wasted all of our time. The next day I ordered a better gift basket from Costco - it was less expensive and there was no shipping charge - and it has already been delivered. My family has been ordering Harry & David holiday gifts for multiple friends and family for over twenty years - not any more."
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