"They require/recommend a massive amount of packaging that ends up costing a fortune in shipping because the box is huge! Then after all that, they claimed items were damaged in shipping. As others have said, if you want your "damaged" items back, you must pay for the shipping costs. In the end, these transactions ended up costing me money!!! GRRRRRR
Use Ebay, I should've followed my instincts as I've sold dishes there with no issue. These particular dishes were fine china and I mistakenly thought, I'd get better payback with Replacements...."