- STORE REVIEWS
- PRODUCT REVIEWS
2021-09-24
1/5
Laziness
"I had an order processes online with an online discount. Received email that it will email once order is ready for pick up. Seconds later, another email came thru to say order was cancelled per customer's request. I called customer service to find out why. She said that the items are not at that location and she was looking to see what other locations had the items. This took awhile so I told her I will go to the store which is done the street from me to see if the items were there. Got t the store, all times were available. Waited 10 minutes for someone to assist with fishes in the fish tanks. Figured the gentleman was going to come back after assisting the other customer and saw that we were waiting but never got any assistance. Had to go look for him only for him to tell someone else to assist. Horrible experience. 1. Ordered cancelled for no reason. I didn't cancel it and the supplies were clearly at the location. 2. Workers need to be more attentive and assertive. Help the customer if you see them standing around and specifically talking about purchasing something. 3. Workers needs more customer service training. Stop being lazy and let the online orders go thru. Gather items and your done with work if you don't want to work hard."
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