"I ordered a Stanley Bolt vacuum bottle from Deerso in mid August. They shipped it promptly. It was defective so I sent them an email and they sent a replacement right away. That one was also defective. I emailed them again and asked them to send me a different but equal model and they sent me third one but a Thermos brand this time. I don't yet know if the Thermos brand one works but I can't fault Deerso for the problems of Stanley. I can only be impressed by Deerso's customer service. Nothing short of awsome!"