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2008-12-03
1/5
"I purchased a motherboard (A8N-LA-PB - Asus A8N-LA GeForce 6150 LE Socket 939) that was advertised as new (but whitebox OEM) on the Computer Geeks website. I received it yesterday and it clearly is not new. The antistatic bag is sealed but appears to have been reused (lots of wrinkles and a hole torn in it), the white box it came in appears to have been reused, and the motherboard itself shows signs of having previously been in use. I believe this mobo to be a system pull or a refurb -- not new as advertised. In my experience, manufacturers do not reuse packing supplies when shipping new OEM or whitebox items. I purchase lots of computer parts online and can distinguish between used and new quite easily.
Computer Geeks responded promptly to my concern but had no apology or explanation....and they only offered a standard RMA in which I would have to pay to/from shipping charges and a 15% restocking fee, I suppose. This is unacceptable. I do not I do not expect to have to pay shipping (either initial or return) since they advertised this as a new motherboard and it is definitely not new.
This is my first purchase from Computer Geeks but it is likely to be my last unless they offer to refund my entire purchase price (including shipping) and provide a prepaid label for the return.
Further updates to come (hopefully)."
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