ResellerRatings
  • STORE REVIEWS
  • PRODUCT REVIEWS
preloader
2005-08-16
1/5
"Customer service is exceptionally poor. E-mail responses said to call customer service. Customer service hours were unfriendly. Once reached (two hold times totalled almost 50 minutes), customer service was not even sure my order was processed. Buried in their "terms and conditions" are rules regarding ground shipment acceptable delivery windows (10-14 BUSINESS DAYS)ans also exorbitant fees for cancelling or returning. An absolute joke of a company. They have low prices...but let me tell you...you DO PAY!"

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Helpful
Cool
Delete Review
Share