- STORE REVIEWS
- PRODUCT REVIEWS
2016-07-21
2/5
Return Policy ****
"1st, a bit about the shoe:
I ordered the Nike Zoom All Court CK in the same size I've worn in Nikes for the last 20 years and they were a full size too long. CCS wouldn't exchange them because the color I ordered was on sale at the time. I ordered a size smaller from another company and they fit perfectly. It's a comfortable and durable shoe. Impact wise, the insoles are decent but after a few weeks I'll swap them for some better insoles like I do with most of my shoes. If they keep making these I'll probably keep buying them. I got the red/black/white which is basically a deep burgundy - just what I was after.
CCS return policy:
Free returns on clothing, shoes, accessories - Cool
Within 30 days - Cool
In original condition - Cool
In original packaging - Cool
No returns on items that are on sale - WTF?
I emailed their customer service and got no answer for over a week, so I called and was told that they wouldn't take returns or exchanges on sale or clearance items. Yes, I should have read the return policy before ordering in the first place, so I learned a $60 lesson. If you're gonna order clothes/shoes that are on sale, be damned sure you order the right size. I've ordered stuff from CCS for years, for me, for my kids etc and have never had an issue. This just rubbed me the wrong way. I'd rather order my shoes from somewhere like zappos.com, where the return/exchange policy is much better - and FREE."
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