- STORE REVIEWS
- PRODUCT REVIEWS
2015-01-28
1/5
"The Alienware tech support department is a JOKE. I upgraded my laptop to windows 10 and they are telling me because I upgraded my OS they can not fix the hardware issue that I am having. The hardware issue I am having has nothing to do with my OS and a supervisor by the name of Hector wanted to argue with me. Excuse me but I paid for my damn warranty. I spent 25 minutes on the phone with him and he called me a lair and was more worried about trying to prove me wrong than addressing my concern. I have been an Alienwares customer for 6 years and this is how you treat a loyal customer. Pathetic!!!!!!! The next gaming PC I buy will not be from Dell/Alienwares I can promise you this. The past 3 months dealing with tech support is just a headache. Tech support has no idea what they are talking about. I told one tech support agent I am dual booting with Linux, fedora flavor, and Windows 7 and he told me "That is impossible sir" Seriously? why do you not hire educated people for tech support. We buy an expensive piece of equipment you would think we would get great overall experience with our concerns. I am very disgusted with the level of service and I am now considering on selling my Alienwares labtop and purchasing a ASUS instead."
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