- STORE REVIEWS
- PRODUCT REVIEWS
2012-12-19
1/5
"I just want to warn prospective customers, redenvelope will give all kinds of offers on their website but when you get to the cart, those offers go away with "conditions". For instance currently they are offering 30% off plus free shipping and guaranteeing delivery by Christmas or 12/24. However, when you to to make your purchase only of offer is honored and to have that delivery by Christmas you are charged Rush fees plus Monday delivery fees!
I ordered with plenty of time (12/13/12) to have avoided rush and Monday delivery but I was still charged those fees and told when I called that only one offer at a time stood and who was I to expect the 25% off which was then offered PLUS free shipping (even though it was offered with all orders over 49$ and my order was $250!). The customer agent actually said - how could I expect the store to offer free shipping plus 25%?
I told him that essentially all online stores offer free shipping and especially since they offered it, they should honor that. I then made a customer complaint to which they deducted part of my shipping but still charging me.
Shameful is what this is.
Now to top it all off, my order has not even shipped yet and it is 12/19 ... 6 days since my order was placed.
These items have to be pretty darn special for me to ever shop here again and I just provide this as warning to other customers."
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