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2004-08-20
1/5
"On March 3-04-04 I made a deal with Totally Awsome Computers in Murray, Utah. It was for PC for Video Editing and future HDTV use as a Personal Digital Recorder when the part became available. I was assured that it was easily capable of such future upgrades. I gave them $3458 in cash and took the computer home on 3-10-04. It locked up and blue screened frequently. Took it in seeking a refund. They resisted and insisted it was the case that I chose that was causing over-heating of the parts. I gave them an addition $91 to replace the case and remount the other hardware. I continued to have problems with the PC could not use the suggested Liquid Edition software because of inexperience and PC crashes. I had to go away from town to help my elderly Aunt for most of the spring and summer. When I returned I complained again to TAC .... They would not refund the PC and smugly suggested I learn how to use it. Around the 10th of August I went to the training classes as they suggested. For the next few days I tried and tried to use my new knowledge of the PC's software. I dealt with lock-ups, software sudden disappearances (the program would halt and need restart). Liquid Edition video editing software could not import any clips ... even those it created. Called for tech assistance and they could not figure out why but suggested I purchase, via the internet, at an additional cost of about $40, some video cleaning software, it helped sometimes. On the 17th of August I was having trouble shutting down the PC and upon restart it would just go to black screen. If I started in "safe-mode" first it would start up okay the next time. Over and over lock-up, then safe-mode start, then lock-up. As I trying to import a video clip into Liquid Edition I had a complete failure to get PC booted back up. It smelled of smoke and I open it to find the Video Display and Capture card improperly inserted or mounted. The AGP slot screw was loose because it was poorly mounted; it was sitting in its slot at an angle instead of flat. How it got that way I can only guess, was it installed that way? Did it work it way up and out of its slot because of the pressure of connecting of VGA and breakout box cable? Who stripped the female case screw hole.... not I. Today I received a reply from TAC with pictures showing burn marks and damage to the card they apparently blame on me and therefore refuse to repair or replace. According to part of (Chairman of the board) Dell Schanze's Promise to customers, "If you have any trouble with one of our computers we are going to fix it; not blame it on someone else; whether it is our fault, your fault, or your grandmother's fault we have got you covered." But not in my case, if they'd have refunded my money at my first request they’d have a partly functioning card to pass off on another sucker. They PC s functioning with a new Video Card (I provided to get PC functioning), however the new HDTV DVR has arrived and the PC appears not well enough designed to handle the new card. Another violation of what I was promised.
I an seeking a 3408 in refund CASH refund that reflects $300 Trade + $2800 CASH (3-4-04) + $352 Cash (3-10-04) + 91 CASH for a different Case that would “fix problems” (about 3-17-04) less 175 for DVD Burner (about 3-30-04) returned and refunded (surprise!) and because Dell promised, another $40 for suggested Video import fix they suggested. "We guarantee everything we say, do, think, insinuate, suggest, sell, charge for, recommend, or hint at forever! If you are not absolutely, positively, completely, 100% satisfied with your Totally Awesome Computer we will choose to either fix the problem, give you a new computer, or give you your money back as fast as we humanly can." However no signs that TAC is at all willing."
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