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2023-11-29
1/5
Dishonest customer service.
"Purchased a workstation on Nov 25/23 then noticed a cyber dale due on the following Monday. Called the support number and asked if I could cancel the original order and re-order taking advantage of the 33% discount for the cyber sale. I was told that I did not have to cancel the order and that she could apply the discount to existing order. She told me that the following day I would see a refund on my payPal for the 33%. That refund never arrived. I called the support line again and this time some guy from europe answers and says no way to get a refund, product has shipped, so sad .. nothing he can do. I have filed a complaint with Dell Refurbished in Canada with this complaint and as yet have not had a reply. I too have been a customer of theirs for years but this latest round of dishonesty has changed my opinion substantially."
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