"Dear Customer, We are sorry to hear that you have encountered some trouble with your product. Security Hidden Cameras are fragile products and may be damaged during shipping. All our products are unique orders that are customized with the premium quality cameras and processing chips. Therefore usually more expensive compared to third party sellers. To contact us please go to "Contact" on our webpage and leave a message, or call us on ***-***-****. If you would like to exchange for a new clock DVR, please contact us and provide your order number and current address. We're sorry for the inconvenience caused."