- STORE REVIEWS
- PRODUCT REVIEWS
2013-10-03
1/5
"do NOT place an order with nascar.com superstore - they are a rip off. I placed an order in May of 2013 for 3 preorder diecast cars. My credit card was charged IMMEDIATELY for the full price of all 3 cars. In June I received 1 of the cars and the expected shipment of the other 2 was supposed to be in July. On September 27th I called customer service asking why I had not received the other 2 cars yet and was told they were in stock and the rep didn't know why they were not sent to me & sent an expedited order to the warehouse to have them shipped. on 9/27, 11 days later, I still didn't have them so I called again. This time I was told they were not in stock & were expected to be shipped 10/31. Today (10/3) I received 1 of the cars but the invoice in the box indicated there both cars were in the order/shipment so I called customer service again asking why the invoice said there were 2 cars when there was only 1. This time I was told 1 of the cars was cancelled and I was issued a refund for $10 LESS than what I actually paid, after 30 mins I was finally told I would be issued the full $99.95 I paid in MAY! The customer service people have no clue what they're doing and neither does the whole company. I thought ordering from Nascar.com would be safe, figured they are a reputable company but the are NOT!!! they have no clue what they're doing and they charge credit cards for items they may never have to send to the customer. DO NOT order from them - they are a complete rip off!!!!"
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