- STORE REVIEWS
- PRODUCT REVIEWS
2004-06-15
5/5
"Fast order turn-around time. Really communicative. Called to verify credit card info (the address was wrong) rather than just sending an email."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
2004-06-15
5/5
"Great order turn-around time. Good prices. Easy to do business with."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall web site
Web site being easy to use
Speed of web site
2004-06-15
5/5
"Super-fast order turnaround. Great customer service. They actually publish a phone number and answer it!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
2003-03-08
1/5
"I ordered two items on 12/10/02. My credit card was billed immediately for both. The web site noted only that the order was "pending". On 12/18/02 I sent an email asking for the status of my order. The response was a terse email indicating my order had shipped in two packages and should arrive in 5 business days. There was no indication of what day the order shipped. In other words, this left me with the question of, "5 business days from when?" On 12/26/02, one item was actually shipped and arrived a few days later. Around 1/22/03 I sent another email (the only apparent way of contacting them) asking about the second item. I got back an email on 1/24/03 that said only, "charger shipped". No indication of when it had shipped. A second terse email received on the same day included the phrase, "backorder released". Several days later, a package did arrive but it contained a duplicate of the first item I received--not the second item I had ordered. I sent another email to them in early February complaining about this, and they responded 2/6/03 with a note indicating that my second item had shipped and that I was free to keep the duplicate item they had sent me. The second item did finally arrive--2 months and much hassle later."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
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