"I needed to make a change to my account that was somewhat complicated in nature. It involved the death of a spouse, and change of ownership. The account was held by U.S. citizens, and as we know, NOTHING is easy any longer where U.S. citizens are concerned. The Operations Executive assisting me, Jacek Iciek, took ownership of my concern, followed up over several days, promptly and gracefully let me know when I needed to correct something I had done, and made certain my request was complete to my satisfaction."