- STORE REVIEWS
- PRODUCT REVIEWS
2002-09-13
1/5
"> Sorry to say, I found the vendor on PriceWatch. On
August
> 5th, software was ordered via regular telephone as their 800 number
wasn't
> working. Payment was made by VISA and was to be shipped on the 8th via
> USPS. Although the credit card was charged, it still wasn't received on
the
> 20th. I never got a name or an order number. Just promises.
> After more calls, they said they would send it the second time via UPS.
> After more calls on the 22nd, they said it had not been shipped for the
> second time. They said they would ship it UPS that evening at 6 PM and
> would send email confirmation with UPS tracking number..... which still
> hasn't arrived. I filed a complaint with PriceWatch and am calling
> VISA to cancel the charges to the account.
>
> I phoned Express It today ***-***-****) and I got a recording that they
> were busy on another line or closed, stated what their hours were, but
> failed to say what days. Recording said to leave a message but I left
no
> message.
>
> I would like to know if any of the members here had any dealings with
> Express It."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
