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2023-04-24
1/5
Charge CC on order placement not shipment; Do not refund shipping if their error
"o Unlike most reputable companies (e.g., Amazon) SPD charges your credit card when you order, not when your order is shipped. I’ve been waiting over 10 months for about $90 worth of parts. The big concern is that SPD has little motivation to actually ship customers’ backorders, i.e., they have the use of customers’ funds at no cost to SPD whereas they lose access to most of that money if they actually ship. SPD hypes international supply problems in their status e-mails and on their help line. There could be millions of dollars in cash due to backorders across thousands of customers. Are those funds in escrow or are the funds used to fund executive salaries and bonuses? And, if SPD goes bankrupt, who is looking out for the customers’ interests versus the execs.
o If they ship the wrong part, SPD does not refund shipping charges. This cost me $15.99 on a return (SPD’s error; I ordered the correct part number).
o If they ship the wrong part and you want a replacement, you must place a new order, which cost me an additional $5.32 due to a week-to-week price increase (so SPD’s error cost me an additional $21.31 = $15.99 + $5.32). To their credit, they shipped the correct part when I re-ordered the same part number.
o SPD makes it impossible to speak to a human being via their automated phone system. They do not want you to speak to a human being because you might challenge their policies and actually succeed in receiving fair treatment, e.g., having shipping charges refunded when SPD made the error. No human contact means they avoid facing confrontation over their unfair policies. The obvious solution, of course, is to try to find another vendor in the future (Amazon?). That is my plan.
o In choosing SPD, I evaluated other repair-parts vendors and chose SPD because I thought I would received better treatment than some iffy competitors. I even paid a significant price premium ($40, which turned into $61.31) to deal with SPD. This was based upon my many years experience when SPD was part of Sears, rather its current owner Transform SR Brands LLC. Lesson learned. Stay away if possible. Use SPD’s web site to identify the part you need then purchase elsewhere."
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2021-01-10
5/5
Excellent experience
"Ordered six small Stanley Proto Made-in-USA J9954-NA toolboxes.
Cost was best I could find at $27.27 per tool box after a MSCDirect promo code, which was prominently advertised on MSCDirect’s web site (so it was obvious for orders > $99, as I recall – I don’t see it on the website as I write this review).
Shipping cost was a very reasonable $20.45; this order was significant weight and bulk. Even with the shipping charge, the total cost per tool box of $30.68 was very competitive.
Also, the web site showed the actual warehouse inventory (I had just wasted time and effort with another reseller whose website lied, vaguely stating that these J9954-NA tool boxes were “In Stock”).
Actual MSCDirect shipping was very prompt, occurring the same day the order was placed – this was actual delivery of the shipment to UPS.
Each toolbox was packed by the manufacturer (Stanley Proto) in its own box. MSCDirect split the order into two larger boxes, each containing three (obviously) of the Stanley Proto boxes along with some high-quality brown filler paper (not those air pouches which frequently do nothing). Those larger boxes were high quality, double layer boxes – so good that I could not bring myself to recycle them and instead added them to my spare box collection. A lesser reseller might have tried, unwisely, to economize with single layer boxes.
This was my first order with MSCDirect. I will definitely use them again.
I have no relationship with MSCDirect other than as a customer."
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2021-01-10
1/5
Look elsewhere
"I ordered four of a specific toolbox and five different cable ties, all of which were marked as in stock. $160 order. Although the main purpose of the order was the four toolboxes, I spent quite a bit of time (at least an hour) picking the five different cable ties from a wide selection which were supposedly available. A day later Sharptek Supply canceled the order saying "Site was wrong, incorrect. All items such as these arent in stock sorry. Cancelled". The spelling, punctuation, lack of greeting, and lack of closing are verbatim from their e-mail. Aside from the fact that their communication skills and interpersonal skills need improvement, it seems incredible that none of the six different items were in stock. Note that they did not offer me the choice of waiting for the back ordered items. They unilaterally just cancelled the order. At a minimum, the web site has no credibility and is a waste of shoppers’ time. Look elsewhere. I immediately ordered six of the needed toolbox from MSCDirect.com; they arrived a week later with no hassles at a very competitive cost."
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