- STORE REVIEWS
- PRODUCT REVIEWS
2015-10-29
3/5
"I purchased a plan with my iPhone, and when I filed for a claim, instead of the 48hours turn around time it took a week. Furthermore, I was having problems with the iPhone sent to me, and had Apple look at it and was deemed defective by them so they swapped the phone out for a new one. Upon receiving the new phone from Apple, I then called customer service so I can change the IMEI/SERIAL# so the phone is still insured. I was then told that I would have to CANCEL my plan and restart a plan. Now when re-starting a plan, you have a 2-weeks start date for when the plan would be active, my problem with that is, the process of receiving a new phone from Protect Your Bubble was more of an inconvenience than going to the Apple Store, furthermore, the phone that was sent to me BY Protect Your Bubble was found to be defective and now I am losing the 2-weeks of service and repay the month of October just to have coverage for the phone I have."
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