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2015-03-02
1/5
"This is a SCAM WEBSITE. I bought a phone, I paid with Paypal and what is my surprise when I realize that I have been charged more money than I expected to the debit card I had registered with my Paypal account. My invoice it's showing an amount in Great British Pounds and a higher one in USA Dollars, so I try to claim the extra charge back to the costumer service thinking that it is a mistake with the currency exchange; I got no answer. I start getting annoyed so I try to cancel the item the next day; there was no answer again. I open a dispute on Paypal, the shipper answered the same day they delivered the parcel saying that it was too late for a cancellation already (what a coincidence). Paypal didn't see anything wrong with the transaction, even though they had the invoice showing clearly that something wrong was going on, so they simply refused my claim. Days after Antelife customer service replies to my email, but too late, so I send them an angry email and this is their reply: "Ok, you refuse the parcel and we'll give you a refund", so I did it. The parcel arrives to UK and DHL claims to me an extra £15 for duty and VAT that weren't mention at all on the seller's website (funny after the extra charges I paid, apparently for posting and packaging they said to Paypal). The parcel has been one month on hold at DHL after I refused it, waiting for the shipper's authorization to send it back to China, but they never replied to DHL. Now DHL has decided to destroy the item without letting me know and I have no rights to claim anything as I refused the parcel, so I basically I lost my rights and I LOST MY MONEY and Antelife can happily keep ripping off people as none will do anything about it. Paypal or DHL won't get involved because it's not their business. Believe me when I say that it is better to buy on Amazon, the same phone is much cheaper, with no extra hidden costs and if anything goes wrong it is covered by Amazon. Antelife hide extra costs trying to make their products look cheaper, but they are not. If you've got an issue with the item or with them forget about getting it sorted and forget about getting your money back, they are simply SCAMMERS!
MOST AWFUL EXPERIENCE SHOPPING ONLINE I EVER HAD!"
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