- STORE REVIEWS
- PRODUCT REVIEWS
2012-11-01
1/5
"BEWARE: I was a loyal Bluefly customer, but the last 6 months has been a nightmare - I regret ever doing business with this website. It started when I placed an order last winter. I tracked the package, and it never arrived, despite saying "delivered" via UPS tracking (which I later found out was inaccurate - UPS actually delivered to USPS, who subsequently delivers to customer). I was at home, no deliveries were attempted that day - as confirmed by my local postman. I've never had a lost package, so chalked it up to a fluke. I let Bluefly know, and after "researching" this for a couple of weeks, they refunded the order.
In July of 2012 I purchased some items for my upcoming honeymoon (I also used a Bloomspot deal as part of this transaction). I was vigilant about the tracking after my previous experience. I work from home in an apartment that looks onto our street. The pacakage was reported "out for delivery". The tracking statement I received via email that afternoon said "Delivered", although I received nothing. I was irritated, & completely perplexed - Again my local postman, and the manager of the USPS branch had no knowledge of any package that day.
I spent at least 3 hours on the numerous phone calls to Bluefly over 20 days- customer service agents would put me on hold for up to 30 min, transfer me, drop the call, etc.. and I would have to explain the situation over & over again. I was told a number of times they were still "investigating the issue", and they would contact me - it never happened. The last person I talked to all but accused me of lying, and told me it wasn't their problem. Fortunately, the excellent agents at Bloomspot were able to intervene, and remedy this matter for me - I recommend Bloomspot, as they are always phenomenal.
I wouldn't have even dreamed of using Bluefly again after all of this, but had a $150 credit that would have gone to waste. I hesitantly ordered a pricey wallet, and immediately email Bluefly an urgent message asking them to not use standard shipping, but to send it priority with signature required - I offered to pay whatever extra fee was associated, and explained the past situation - wanting to avoid future issues for both of us. I got an auto-reply saying the had received the message, and would contact me promptly - I heard back 7 days later when the package had already shipped - I couldn't believe it! Needless to say, I watched for this package like a hawk, and ONCE again - it says delivered at 3:53 PM, when not a soul attempted to deliver anything to my home. I immediately went to the local post office -where I finally got some vital information from the postal manager - Bluefly had mailed this package to a 94123 zip code where it was delivered - I have lived in 94109 for the last eight years. I spent several hours that afternoon on the phone with Bluefly rep's, and a manager named Chris - he confirmed that there was no reason in my account that this package should have been mailed to an old address, and that he could launch a trace on the package that would take five days. Again, 10 days later they have not contacted me, and I had to start again at square one - it was as if they had no record of the 2 hr conversation I had with Chris, and other rep's the week before. Again, no one can manage to get anything done, and they again said I would hear from a supervisor - I got a rude call from someone today, November 1, named Glen that basically said they couldn't do anything because I had a lost package in the past - no mention the "Tracer" they were supposed to have placed on the package, trying to retrieve it from the address (not mine) that it went to, or the fact that this was their mistake....I don't think that Glen had even looked at the notes from multiple calls or emails from the previous week... It was quite frankly, shocking and maddening. Hours and hours of wasted time, and money!
It's now obvious to me that all three of these packages were delivered to the wrong address due to some glitch in their system - not one of their supervisors or rep's could ask the basic questions it would take to get to the bottom of this - instead they gave me the run around, wasted my time, and basically accused me of stealing. They should be ashamed of the way they run their business, and treat customers who are actually willing to spend a decent amount of money ( greater than $500 from me) on their site.
My suggestion: seriously reconsider doing business with Bluefly - the time & money I wasted shopping, ordering and dealing with the immense lack of customer service was disgusting and costly."
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