- STORE REVIEWS
- PRODUCT REVIEWS
2012-06-12
1/5
"My Lenovo experience was nearly identical to those mentioned previously... in fact I am glad that I read the other reviews before I called them so I was prepared for the BS I would receive. Ordered a refurbished laptop from their outlet 6/3... got a confirmation email that it would ship 6/6. As of 6/11, it had not yet shipped and the ship date was not updated on their website. An email to them was not answered for several days, so I called. After 45 mintues on hold, my inquiry as to what was going on with my order was met with the response, "all orders ship in 3-5 days." When I reminded him that it had already been well over 5 days and pressed for the reason why it had not already shipped, as there was only one of them and it just needed to be taken off the shelf, he then informed me that my order had been cancelled. After a very deep breath, I asked to speak to a superior. This superior told me the order was cancelled due to "insufficient stock" and that I must have somehow ordered it right after someone else had bought it, and so the system did not take it down. When I asked when they were going to let me know about this cancellation, the rep had no real answer, but told me that I could just go back to the outlet and order another one of their fine machines. Needless to say I declined his offer. Based on the other reviews, I have to wonder if there is a "3 question limit" for customer service... if you ask more than 3 questions, they just cancel your order to make you go away. Fortunately they never charged my credit card. Will NEVER work with these idiots again, and would advise you to do the same."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
