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2014-08-21
1/5
"I have had the most terrible experience with knet books I placed and order on Aug. 5 2014 because i wanted to make sure that I had them for first day of class on Aug. 20 and it said it was fast shipping and hand. on the Mngt and Event planning book ....i never received it. I received all my books ....2 weeks after (I started to severely panic because I have a full time job and have 2 kids a small business and am going back to school and did not have time for this to happen to me. I finally just recieved a package that read e campus and a ups man gave it to us by hand and I told him there is nothing in here this because he handed me an empty envelope. I called you guys imediatly and you did not want to do nothing in this matter all I got from the rep was that my order (the original one) was that is was shipped back and forth to kansas city , omaha back and forth thats why it took so long, I had to beg her to do something because I was going to be starting class in 2 days and needed it so I told her to ask if you could over night it and she had to ask a supervisor and was not very happy about doing that for me. she just said she was going to do that for me and to send you pictures of the empty package so I did. The next day (Aug. 19) I received an email saying that the book was out of stock and they were going to refund the 47 back to me. After returning these books I did received and rented from you I will never use this service again!!!!!! Very disappointed with the lack of service, shipping..EVERYTHING. Not professional at all."
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Kate - Customer Service from Knetbooks.com has responded
Posted Aug-22-2014We apologize for the inconvenience. As we no longer had this item in stock, your refund was issued on 08/21. Please allow your bank 3-5 business days to process the funds. I have applied $15 of in store credit to your account that can be used at anytime and does not expire.
We appreciate your feedback!
Kate
Customer Service Representative
knetbooks.com