- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2011-01-20
5/5
"Very quick fulfillment, with the amazing late order feature!
Very helpful website with lots of information, but sometimes it's hard to find what you want. In particular, multiple upgrade paths end up at the same page (whether ram or disk) and it takes a moment to realize that you are indeed ordering the right thing.
Past experience indicates that they stand behind their merchandise, so you can order with confidence"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2009-10-29
3/5
"Despite problems with merchandise (see below), Neostore has made sure that I was satisfied, although it took quite a while.
I Purchased an MTRON SSD (64GB) enterprise-grade solid state disk drive (the second of two identical purchases) Within 3 months, both MTRON SSD drives started to randomly fail, affecting the usability of our hosting services for tens of customers. MTRON refused a direct replacement or refund, saying that we had to ship the items to them and then let them decide if they wanted to replace them. Neostore asked us for documentation of the purchase and the problems and promised to replace the SSD units. That was in April 2009. Shortly thereafter, MTRON went into receivership. Despite numerous emails and calls to NeoStore, we didn't hear back from them and figured the nearly $2000 we spent on the SSDs was lost. I attempted again to request a refund in July 2010, after nearly a year of not hearing from NeoStore. This time, Shawn responded and notified me that MTRON was coming out of bankruptcy, that he had my returned units, and offered to repair them. I declined, and instead he sent me a single, new MTRON unit of double the capacity. I am satisfied with this resolution, though the amount of time it took to reach it was very long. This review has been updated to reflect Neostore's efforts to solve the problem."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2004-03-09
5/5
"I chose Komusa because of their great feedback, and now all I can say is that the feedback is correct. I got fast RAM at a great price with no hassles and quick delivery. What more can anyone say?"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2004-03-08
5/5
"I appreciated the personal touch when PCSupplySource worked to accommodate a change to my order."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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