- STORE REVIEWS
- PRODUCT REVIEWS
2012-03-01
1/5
"BE CAREFUL when ordering from Roaman's, and NEVER send a gift to someone. I sent a gift to someone worth $128.95. The recipient decided to exchange a couple of the items, but the new items she was purchasing were much more expensive than the ones being returned. So 2 weeks later, I received another charge of $145.97 on my bank statement. When I called to dispute the charges, I was told that when I authorized the first oder to be sent to the recipient (which was clearly a gift, considering I requested a gift receipt and gift card to be sent as well), I was automatically authorizing her to charge any amount she desired to my card during the exchange. I was then hung up on by the customer service representative. So the recipient had a different name, none of my credit card numbers, or access to my Roaman's online account, yet she was able to charge any amount she pleased to my credit card. So unless their items are worth giving up the security of your bank account, I wouldn't buy from them."
Detailed Ratings
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Product Returns/Refunds/Exchanges
