- STORE REVIEWS
- PRODUCT REVIEWS
2016-11-20
1/5
No such thing as customer service at this store-Woodbridge NJ
"Run as far away from this store as possible! It's my pleasure to give this store the worst customer service review and I am a very easy going customer. October 2015 purchased a bed on sale ....couple months later was very dissatisfied with bed, having back issues, complaining to friends...still paying it off...tried to make it work. Late July/ early August after I finally have had it, bed is defective I call the service department and their response is to send out a representative from "furniture Dr." to look at it...guy comes, takes picture of red string draped across the bed, takes picture of tape measure of depression in the bed of 1 and half inches, takes my report of how unhappy I am with the mattress etc. Next couple of weeks I get a message on my phone of how their inspector "pushed" the measuring tape into the mattress and they are not satisfied with the pictures he took....so they want to make another appointment to send someone out again to inspect the bed. Hell NO! Now we are into early October and the bed is one payment away from being paid off....I go into the store in person and speak with the Assistant Manager Kareem...he says he will talk to his Manager and get back to me and see if we can't provide help for my mattress. He never called me back at all...called for a month of Sundays, every Sunday asking for Kareem...they are happy to keep you on hold, have you tell your story to the clerks...suggest I call the salesman at another store (which I did). I have constantly been referred back to Service....so I called service tonight. What a run around...if you ask a direct question...they say they don't know....they just want to send another tech out. I called the actual store in Woodbridge again for the 3rd time, held the line for 15 mins until Kareem could be found in the store. He wanted nothing to do with me after 5mins and kept referring me to service. He said he spoke to his boss (Manager of the store (I doubt it)....when I asked him why he never returned my 3 weeks of Sunday night phone calls, he didn't have an answer..when I kept saying the word "customer service" it didn't matter. There is no such thing as the customer is right here, nor are they interested in servicing my need for an actual non defective bed. Here's my point: the first inspector didn't get the answer they were looking for! so they want a redo! Secondly, a pillow top mattress doesn't depress very well, the point of a pillow top mattress is that is stays fluffy on top. The problem is not the pillow top but the springs, construction underneath, just lay in it and the whole thing is defective and depressed to the point of "have fun trying to get out of it". By the way, my kids are 75lbs, and 120lbs and I am 175lbs. No one here can lay on that bed and not be in pain the next day...we have all been to the chiropractor from it. I have slept on the couch more times than I care to say since August. THIS COMPANY DOESN'T BELIEVE IN CUSTOMER SERVICE.........RUN and take your money somewhere else. oh and Kareem...we were on the phone for 5mins not the 1/2 hour you so insulted me with. Never in my life have I ever encountered such horrific treatment from a store."
