- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2019-10-18
1/5
Poor communication and poor operations
"I ordered two costumes for my children at the beginning of October, a witch and buzz lightyear. Received a shipping confirmation that both were on their way. Yay! Received my package x number of days later, excitedly opened my package to find only my witch costume. Oh no! Quickly emailed the company to find out when buzz would arrive and received a not so great email stating buzz was no longer available and they have issued me a refund. Huh.... no one ever emailed me to state he wasn’t available. In fact my shipping confirmation stated both were on their way. Not to mention this was the first I had heard of this after I reached out not the company. Knowing my son would be disappointed, I quickly got back on their site found another buzz costume and asked the company to pay for my 7.99 shipping due to the inconvenience. They said they would and I processed my order. I received a shipping confirmation the next day that buzz was on his way. Yesterday, I received my package in the mail. Excitedly, I opened it knowing my son would be so happy his buzz costume had finally arrived. The package only contained a ghostbusters inflatable backpack?? The shipping receipt in package only listed my buzz costume which was not in my package. My patience was gone at this point so I quickly emailed the company to express my frustration and ask for a resolution. I got my response today that I am sorry but buzz is no longer available? Omg, I can not believe a company can operate so poorly that they sold me a buzz costume twice when they had no inventory. And, also send me two shipping notifications when in fact buzz never left their warehouse because he was never available. Now I am out 24.46$, 7.99$ and 24.46$. Almost 60$ and all they can say is I should see it in my account in 5-7 days?? My first refund was issued 10/10 and now on 10/17 I still don’t have it in my account. Her reply was to contact them Monday if I still haven’t seen it?? Also, she never saw where anyone issued me the $7.99 refund, awesome. My point to all of this is now I am going to purchase my costume on amazon which I should have done in the first place. They treat their customers fairly and refund your money in a timely manner. I will never shop with them again and hope I can save you your time and money."
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