- STORE REVIEWS
- PRODUCT REVIEWS
2022-03-08
1/5
Misleading Shipping times
"Misleading shipping
A major membership perk advertised by uncommongoods is the free 3-5 day shipping is not close to the amount of time it will take to receive the product. There are two separate ways it will take long, both of which are not stated clearly, and lie only within the small text.
First, the businesses have 2-5 days to actually ship it. You will recieve an email when the order is "on its way" but do you think you're going to get it in 3-5 days -- NOPE. There's another second small print in a different location that says they have 24 hours to bring the package to the Fedex and only then does the 3-5 days start.
I chatted with customer service and they were awful, on saying that I was confused and that the package will be delivered on time (which is the absolute last day with all the fine print included).
So yeah, awful customer service. The shipping is meant to be misleading and don't think that you're going to get it by 3-5 days. It can be more than double that time"
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