- STORE REVIEWS
- PRODUCT REVIEWS
2012-03-02
2/5
"Great products, terrible service.
I ordered a laptop for my wife. She does occasional gaming and her older laptop does not have a video card. I bought her an Ideapad Y series with a video card to let her enjoy her computer games a bit more. She also uses this for school work, but her old laptop was just fine for that. This one was just for the gaming upgrade.
I received the product and fell in love with it. The outer casing feels a bit cheap, but it wasn't too bad. I loved the keyboard, and the screen was nice and bright. the resolution was a little low, but I guess you can't win everything. A few days after she used the laptop, she noticed strange green lines periodically appearing on her screen. To me, it looked like a faulty video card. But it didn't make the laptop unusable. So she used it for a few more days. Then, the bluescreens started. I reimaged the hard drive, and it didn't solve the problem. So I called up tech support and they asked me to (again) reimage my drive. When that didn't work, they created a case for me and I returned my laptop to them. It was a painless process. I just dropped off my laptop at a FEDEX office. They took care of the rest. I didn't have to pay for shipping or bring packaging. After about a week (including shipping times), I got the laptop back. The only thing that they had done was reimaged the hard drive. This obviously didn't fix the problem (because I had done it twice before).
I called them, and I was understandably upset. So I sent it back to them for repair. After another week I received it back. When I opened up the package and turned it on, the screen was white. Completely white. No picture. By this time I called them and was irate. They decided to replace my laptop. At least I thought they would send me a new product that would actually work. And this was true. But they sent me a laptop that was WORSE than the one I had bought! Specifically it had no video card, which was the reason I had bought it in the first place! There is nothing I could do about this. I just had to stick with an inferior laptop that I paid a premium price for.
Overall, a terrible experience with Lenovo."
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