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2009-02-15
1/5
"Web Ordered Dec. 29, 2008 Order # W4043277.
I recieved two defective XBox 360 Elite bundles in a row. Customer service laughed as I described my problem. Put on hold for minutes and minutes and minutes switching between people who do not know what they are talking about. One customer service rep was even slurring speech and saying slang words. It would seem that the prices are good at first but they do not care about the products getting to you in a working order. Each time they "fixed" it there was nothing right about it. For the love of your paying customers, please check your products before sending them out! I asked for a supervisor to call me for I had paid for I product I was not able to use for a month and a half being from Pennsylvania due to shipping and not having the time to worry about a product I paid hundreds of dollars for. The face panel was upside down and I can't fix it or else the "warranty" will be void. Now this "fixed" XBox swallowed my game disc and will not open back up. I am not permitted to open it or else it will void the warranty. If I send back the console with my game inside, I will not get it back unscratched. Thanks, Geeks.com for all your lies, broken products, and waste of time. I have much agreement with other negative comments on this review site. You guys didn't even try to make me happy. It's all about the money with you. The customer is ALWAYS right. You guys just gave up on trying to make me happy and gave me a refund. Very dissapointed. I do not recommend buying from them. The kids that work there are rude. The products do not work twice in a row and I had to pay over $50 to send back the defective product. They reimbursed me for everything but the shipping insurance. Do not put insurance on their defective product shipping returns. It's a no win situation. I dare you to try to top this one. I still have not recieved the phone call back from James Hugh, the supervisor of RMA of ComputerGeeks.com.
- UPDATE February 16, 2009 -
I recieved a phone call from Brian S., a customer service manager in the customer service department. He apologized for the inconveniences and "shot the breeze" with me and made me feel at ease. He then assured my trust by offering store credit and discount pricing on my next purchase. After the conversation was over, he failed to hang up the phone and sighed then continued to talk about me and about how I am not a jerk like he thought I may be due to my first review of my first order. He then continued to talk about the state I am from being oblivious to the fact that he did not hang up the phone and I was on the line still trying to get his attention. Ofcourse, after hearing the sigh and continued talk completely destroyed the "comfort level" I was back down to. I decided to forgive and forget, so I placed an order for a third XBox 360 through Kenna, a polite customer service representative, and I enjoyed her help and understanding. I expect to see my third console on February 20, 2009.
- UPDATE February 19, 2009 -
A day early, I just recieved my THIRD XBox 360 and I am STILL not able to use it. The power cord I recieved is the wrong one. I am still without a product that is in working condition. Once I finally get a power cord - that I have to run out to the store for, I will find out if the console is even in working condition unlike the previous two. I am going to have to repeat something I typed in my first response above, "For the love of your paying customers, please check your products before sending them out!" I recieved a wrong part, completely preventing the use of this product. I have yet to be satisfied."
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