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2020-06-15
1/5
Horrible After Sales Support Experience
"First and last time to buy from Micro Center Online. Everything went well for the initial purchase, but you can forget any resemblance of customer support after the sale. My laptop came shipped with a tiny fracture in the screen I didn't notice for about a day. Once I did, I tried calling them and was on hold for 45 minutes before their system errored and told me to call back. That's after I finally got to somewhere I could even hold. Option 1 for exchanges and returns just looped me over and over. So I tried chat. Waited for 15 minutes for someone to join the chat and when they did, responses took 5 minutes between each communication. I finally gave up and just decided to keep the darn thing, but knowing I would never buy from them again. Learned my lesson"
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