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Dell Refurbished
2024-08-26
1/5
Extremely Disappointed with Faulty Product and Poor Customer Service
"I purchased a Grade A refurbished laptop from Dell Refurbished UK, expecting a high-quality product. Unfortunately, the laptop quickly developed significant issues that rendered it unusable. Despite being advertised as in excellent condition, the unit was clearly defective, as confirmed by an independent expert. To make matters worse, the customer service experience has been abysmal. After reporting the issues, Dell Refurbished refused to compensate me for the additional costs I incurred, including the rental of a replacement machine while I was abroad and labour charges for attempted repairs"

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