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2020-09-29
1/5
Poor Customer Service
"If I could have given only a half star, I would have and only because of the quick delivery. I ordered a safety cover for my 20x40 rectangular inground pool. It arrived quickly, was not a custom cover. It was transferred to the deep end of the pool as the box directed. It was installed as directed and when installing the anchors in the shallow end, it appeared to be too short for the pool. Upon measuring, it was determined that the cover was 10" too short in length (leaving a 2" overlap at the shallow end). When customer service was called, they were of no help and basically said to cut a 8"x10" patch out of the cover, return that and when received will refund the order and I could place another order. This would leave our winterized pool unprotected without a pump or filter attached until they send a new cover. Customer service was of no help and unconcerned with what this would do. When the cover manufacturer was called they were horrified that I was told to cut the cover. I would not recommend this company, should you need to contact customer service for any problems. The manufacturer is working with me on this issue now. I will revise this review should I not get a satisfactory conclusion."
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