- STORE REVIEWS
- PRODUCT REVIEWS
2005-03-09
1/5
"I will give the short overview of my problems with this company. I ordered my products, they did not arrive in the time they told me. I called and checked into it to see what the status was. I was told that they were lost and were going to be shipped out again and would be here in 4 business days. The time came again, no merchandise, so I called again. I was told they would look into it. They didnt call back, so I called the next day. They said they were shipped on the 4th business day. I asked to talk to a manager, I was told they dont have any. I was told my order would be here in 5 days(a tuesday). Tuesday arrived and no merchandise. I asked to talk to a manager again, I was told again that they dont have managers. I am still waiting for my merchandise and about to go to my bank for fraud. I have called multiple times, written e-mails, asked to talk to managers, they tell me things are going to be here in a certain time and they arent... I am highly irritated with this company and I will NEVER order through them again, and would recommend you do the same."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
