- STORE REVIEWS
- PRODUCT REVIEWS
2013-05-31
1/5
"Absolutely horrendous service from their customer support, if you'd even call it that. I called in, followed the 7 more unorganized prompts to be sent to IBM who then transfered me to the "right" people. The customer support lady was more focussed on getting all of my information I'm surprised she didn't ask for my social security #. All I wanted to do is to price the repair of one of their poorly manufactured products and they said they can't. I asked to be transferred to a supervisor and was put on hold for 20 mins because they were already in an escalation. Moments like these. Spending $800+ on a product doesn't deserve treatment like this. Moment's like these I wish I stuck with Apple."
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