- STORE REVIEWS
- PRODUCT REVIEWS
2003-07-30
1/5
"I ordered an ATI AiW 9800 Pro on 7/24/03. I received an e-mail from them on 7/25/03 thanking me for my order. On 7/30/03, I called them to ask about my order since I hadn't received a shipping confirmation e-mail. The Service Rep. stated they were out of stock and would not be in for 1-2 weeks. When I told him the web site showed the item as being in stock, his response was that they must not have updated the web site yet. I canceled my order and went with another online site. They should have at least sent an e-mail stating they were out of stock and given me the option of canceling my order before charging my credit card. I will never order from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
