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2024-03-04
1/5
Horribe Customer Service
"The whole process was a nightmare.
Firstly, when I placed the order, I was told I should get it in time, no worries. Then, when I submitted my materials, surprisingly the whole team went on vacation, without any notice. The whole day was lost!
They came back the next day and told me I will have to place a rush order and pay $600 extra to get the products in time (On the day of the event). I reluctantly agreed but told the sales rep Kim that she should let UPS know that no one will be at the office and to leave the boxes outside. She left no such comment to UPS and they took the packages back instead.
I called the customer service 4 times and they kept saying that my sales rep Kim would be the only one who can change the request for me to be bale to pickup from nearby location. Anyhow, I kept calling and got no response from her and by day end, she sent me an email "I let them know". Thats it. Nothing else. No information. I got the products 4 days after with expedited shipping charges of $600 that I couldn't even use the materials.
Horrible customer service. After spending thousands of dollars on this website, the service we get is horrible. Please don't buy from here. All vendors use the same printing companies and this one is the WORST at customer service. I am extremely disappointed and dissatisfied with their work."
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