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2014-12-09
3/5
"I would have given pet food direct a 5 star if they had responded to my e-mail. I got a really great deal saving over $100 on my purchase of rodent block a food and it did come to my home in one week. The problem I had was, their lack of communication. Their automated email system said they would get back to me in 24 hours. After 4 days I never heard back from them. Their shipment said my food would arrive in 3-5 days, but in 5 days the shipment was still processing. In two more days the shipment was delivered, but I still never received their "within 24 hour email". Overall good delivery and product, but horrible customer service."
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